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Our online payment partner is Stripe. Occasionally, customers may reach the payment verification stage, only to see that the system has changed the amount to zero. Here’s what this means and how to resolve it.
Understanding the Issue
If your customer encounters a screen that shows a payment amount of £0.00 during the verification process, this is a standard action by Stripe. Here’s why this happens:
What to Do Next
Example Screens
Here is what the client might see during this process:
Need Further Help?
If you or your client have additional questions about this process, please email us at hello@classfit.com.