How to refund a client

Refunds are processed through our payment partner, Stripe. This article covers the refund process for Stripe Express, specifically for countries not included in the standard process.

Steps to Refund a Client

1. Log in to Your ClassFit Account
   Once logged in, go to Tools > Integrations.

2. Access the Stripe Dashboard
   Locate the Stripe integration and click on Access Dashboard.

1. Find the Client and Process the Refund
   On the payment page, find the client you wish to refund. Click the refund option on the right side of the client’s entry.

2. Choose Refund Amount

   • Full Refund: If you refund the full amount, ClassFit will also refund any associated fees with that account.
   • Partial Refund: To issue a partial refund, adjust the amount in the Refund Payment field.

Additional Notes

• Fee Refunds: Be aware that full refunds include a refund of any processing fees.
• Partial Refunds: You can specify the exact amount to refund by editing the Refund Payment field.

Need Further Help?

If you have any questions about the refund process, please contact us at hello@classfit.com.